The Documentation of TQM Internal auditing provides complete information about automating the process flow and steps involved in an Internal Auditing process within an organization. Internal Audit is a process of preparing for the External Audit; the steps involved in Internal Audit process are as follows,

1. Planning Audit

2. Conducting Audit

3. Root cause Analysis (For NC's and Observation's)

4. Corrective/Preventive Action

5. Audit Findings

6. Reporting Audit

7. Internal Audit Follow up

8. Audit Closing

Quality Standard of an Integrated Management System (IMS) is a single system incorporating the requirements of two or more auditable standards. Any combination that includes at least two of the following standards will be considered to be an integrated system.

systems will include a combination of:

ISO 9001 (Quality Management System)

ISO 14001 (Environmental Management System)

BS 18001 OHSAS (Occupational Health & Safety)

RC 18001 (Responsible Care)

The “TQM Internal Audit System” has been developed to override the problems prevailing in the practicing manual system. This software is supported to eliminate and in some cases reduce the hardships faced by this existing system. Moreover this system is designed for the particular need of the company to carry out operations in a smooth and effective manner. The application is reduced as much as possible to avoid errors while entering the data. Thus by this all it proves it is user-friendly.

MR prepares yearly audit plan for all the business processes of the Company. The frequency of the internal audit will depend on:

• Status and importance of the processes.


• Results of previous internal audits. Every business process will be audited at least twice in a year. More frequent audits may be conducted:


• If the area was involved in corrective actions during last audit. If the areas are involved in meaningful modifications in the operation and in the documentation.

The planning of internal audits and any modification of it will be communicated to the interested parties (internal auditors and business process owners). The internal auditing plan is kept and maintained by the Management Representative and stored in the shared folder.

The TQM has to prepare the check list for the audit process, based on the documentation and the activities of the process.

Prior to the on-site audit activities the audit team should review the auditee’s documentation to determine the conformity of the system, as documented. The documentation may include relevant management system documents and records, and previous audit reports. The auditors will evaluate and check:

• The documentation control


• The application of the current version of the procedures


• IIf the feedback from previous IA have been applied


• If the processes of the QMS are effective and adequate for the targeted performance


• Eventually any non-conformities regarding the process

The process owner should give the auditor full support in delivering requested information, and cooperate to achieve the common objectives of the internal audit.

• One week before the audit, the MR will assess the suitability of the resources of the concerned department and the availability of auditors. After selecting the appropriate time suitable for all the parties concerned, MR will send the schedule and instruction to all the parties.


• Two days before the audit, auditors and the MR will meet for an informative meeting. The auditors after the meeting will start to compile the audit check list.


• The day of the audit, the lead auditor with his team will conduct the opening meeting with the Department manager of the concerned department with the employees who are selected by the department manager to assist the audit team.


• Conduct the audit


• The Lead Auditor is responsible for initiating the audit by conducting an opening meeting with the Department Manager and his staff. The following issues will be discussed in the opening meeting


• Purpose and scope of the audit


• Activities to be covered


• Date and time of closing meeting


• Report preparation and next steps of the Manager


• Using Company manual, Department manual (as applicable) and department procedures, the audit team will develop an understanding of the processes they are auditing by conducting interviews with key people, reviewing relevant documentation, and visiting areas of the facility.


• The audit team will assess the effectiveness of operational controls for their assigned topic by examining the conformance with all the requirements.


• The auditors will assess the implementation and effectiveness of any corrective and preventive actions established since the previous audits, by reviewing the corrective and preventive action report form.


• After the audit, the auditors have a brief meeting with TQM to prepare audit conclusions, all the reports and finalize the NCRs.


• Classification of nonconformities: Non Conformities are classified into


• Non-conformance1: When there is complete breakdown of the applications of the Quality Management System (QMS) / process, the MR issues a class1 non-conformance report. In such cases, the top management is notified immediately and management decides the appropriate corrective and preventive actions and resources.


• Non–conformance2: Where there is partial/isolated failure to comply with management system documented requirements. (ISO 9001, 14001 & OHSAS 18001:2007)


• Observation: Observations are suggestion for improvement. Observations are concerns that possess potential(s) to become non-conformities.

• The TQM will verify the completion and effectiveness of corrective and preventive actions taken by the concerned department, send to MR for Approval


• Retaining the audit reports: The departments are required to retain the last two most recent audit reports.


• MR will update the management review committee of the results of Internal / External Audits.

The TQM is responsible for the preparation and content of audit report.The audit report provides a complete, accurate, concise, and clear record of audit.

The audit report is dated, reviewed and approved in accordance with audit schedule.

Confidence, dependability and reliability in the audit process depend heavily on auditors. This competence is based on the demonstration of personal attributes of the auditors and abilities of the auditors to apply knowledge and skills acquired through education, experience, training.

Auditors develop, maintain and improve competence through continual professional development and regular participation in audits.