F1Helpdesk provides simplified approach for IT Service Management implementing Information Technology Infrastructure Library (ITIL) best practices. Incoroprating key components such as Incident Management, Problem Mangement and Change Management.A comprehensive enterptise application covering SLA Management & Service Escalation,Business Rule Engine, Flexible Workflow, SAP integration, Asset/Equipment Upload,HelpDesk Agent Workspace,In Dispatch/In Queue/In Service Box,Knowledge Management, User Defined reporting System etc.
Functional Features
HelpDesk and Knowledge Management
HelpDesk and Knowledge Management
ITIL Based HelpDesk Management
Incident Management
SLA Management & Service Escalation
Service Request
Purchase Request
Problem Management
Change Management
Mutiple Business Rule Definition
Knowledge Base
Flexible Workflow
Helpdesk Operator Workspace
Service Representative Load Balancing
Asset Management
Reporting System
Configurable Reporting System
Graphical Analysis & Tabuler Report
Customizable Grouping, Ordering, Filtering
E-Mail, Printer, Screen, File
Report can be taken in Multiple Destination
Technical Features
Integrating to Windows Active Directory for Authentication
